common problem

"About Delivery"

Q. Do I need to pay shipping fee for delivery service?

Each order with a purchase amount of HK$800 or above can enjoy free delivery service (limited to one delivery location only). If the total shopping amount is less than HK$800, a basic shipping fee of NT$30 will be charged.

SF delivery method: ( SF Express station, SF smart cabinet, Circle K, 7-11, door-to-door delivery)

SF Express outlet map
https://htm.sf-express.com/hk/tc/dynamic_function/store/

SF Express Cooperation Point
https://htm.sf-express.com/hk/tc/dynamic_function/SFNetwork/SF_service_partner_address/

Q. How long does delivery take?

Generally, after the order quantity is confirmed, it will be delivered within 4 to 7 working days, depending on the region. Delivery arrangements are suspended on Sundays and public holidays. In case of bad weather, delivery service time will be delayed.

Q. Will there be notification before delivery?

meeting. When the goods are shipped, customers will receive an SF Express tracking number via WhatsApp/Email and can check the order delivery status online. Customers will receive text message (SMS) alerts. You can also use SF Express Apps to track the logistics status.

SF-Express Shipment Tracking
https://htm.sf-express.com/hk/tc/dynamic_function/waybill/

SF Express APPS
https://apps.apple.com/hk/app/%E9%A0%86%E8%B1%90%E9%80%9F%E9%81%8B/id1383101059

Q. Do I need to sign for the delivery service when ordering?

No, customers can ask for the goods to be placed in front of the door or collected by relatives, friends or the management office. However, we will not compensate for loss or damage.

There is no specified delivery time. If you need to change, please contact the SF Express courier directly on his mobile phone.
Or query directly

SF-Express
Tel: 27300273

Q. Can delivery be made to areas outside Hong Kong?

Not available at the moment, the current delivery scope is limited to the Hong Kong Special Administrative Region.

" About Account "

Q. What should I do if I forget my login password?

Please click "Forgot Password" on the webpage and fill in the email address used during registration. The system will automatically send an email. Please follow the instructions in the email to reset your password. Or contact a specialist WHATSAPP 95349630

" regarding payment "

Q. What payment methods are accepted for online shopping?

Our store now accepts PayMe, FPS, Bank Transfer, Credit Card payment. All orders for products will be settled in Hong Kong dollars.

PayMe payment link
https://qr.payme.hsbc.com .hk/2/UX1seyEwXFDDQWHc3SuKnS

Q. Is my personal data safe?

We follow strict security procedures when storing your personal information, and the website does not store any credit card information.

For details, please see privacy policy .

Q. Why is the online shopping payment unsuccessful?

There are many reasons for unsuccessful payment. If customers have any questions, they can contact our customer service to confirm the situation.

Q. Why does the website show that the transaction failed, but I received a notification from the bank that the transfer was successful?

Generally speaking, orders for failed transactions will not be deducted. If customers have any questions, they can first contact the bank to understand the situation, or contact our customer service to confirm the situation.

" about order "

Q. What should I do if I do not receive a confirmation email after payment?

Customers will generally receive a confirmation email/SMS/Whatsapp within 10 minutes after the order is confirmed; if unable to receive it, please contact customer service for enquiries.

Q. Can I cancel my order?

Generally, we do not accept cancellations. However, if there are special circumstances, such as the product being sold out, customer service will contact you to replace the product content or provide a refund.

Q. Can I change my order information?

Once the product is ordered, the order cannot be changed; if the personal information on the order is incorrect, please contact customer service as soon as possible to make changes.

Q. Can I change my shipping address after confirming my order online?

Before the goods are shipped, customers can contact customer service to modify the shipping address. If the personal information on the order is incorrect, please contact customer service as soon as possible to make changes.

Q. Why does the order show that it has been shipped, but I haven’t received the item yet?

Customers can check the order delivery status online with the "waybill number". If you have any questions, please contact the courier company or our customer service to confirm the status.

Q. How to deal with unsuccessful order delivery?

If the first delivery is unsuccessful, an additional delivery will be arranged. The goods will generally be delivered again on the next delivery day. If you have any questions, please contact our customer service to confirm the situation.

" About Return or Exchange "

Q. After ordering my product, I find that it is sold out. What will happen?

After receiving the customer's order, the order will be arranged immediately the next day. If the supplier's inventory is found to be out of stock. We will contact the customer immediately to propose changes to other products or arrange a refund.

Q. What can I do if my product is lost, or I receive a mismatched or damaged product?

If the goods you ordered are faulty, defective or damaged (through no fault of yours), or the goods are not what you ordered, or the quantity and style delivered are incorrect, etc., you can return or exchange them within 7 days of the date of receipt, subject to the terms limit:

• The goods are unused and in the condition in which they are delivered to you, together with all parts and accessories supplied with the goods, including instructions, certificates, labels, markings, consumables, bags and boxes; and

• Submit your return or exchange request to our customer service within the specified time

Regardless of returns or exchanges, all merchandise must be returned to us by the courier company together with the packaging.

After we receive the returned goods, we will proceed with the refund or re-delivery process. Generally, if there is a problem with the product, a refund can be arranged for the customer within two days at the earliest.